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Sorry to have to post it here but I haven't been able to get the chat box to load for a day and a half now. Most of the time is just remains a grey screen and the rest of the time it just keeps saying attempting to connect, reconnected, error... over and over again. Tried on mobile and laptop, Safari and Chrome. Nothing. It has been like that for maybe a week or so, but usually after several attempts it will finally load properly but not now. Not sure if it is just me but would be great if it could be sorted.